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A DegreeC Return Materials Authorization (RMA) allows customers to return defective sensor(s), instrument(s), or controller(s) to DegreeC for repair or replacement. Whether you require repairs to your existing products or full replacement, we understand that time is an important factor. Typical turnaround time for an RMA from receipt of product is 5 days, ensuring minimal downtime for you.

RMA Process

  1. Click the following link to open an email to our RMA department: rma@degreec.com

  2. Please be sure to fill out the information in the body of the email, such as your name, best contact number, and the reason for the RMA. Any additional comments or questions should be included as well.

  3. We will review your request and reply with pricing and answers to any questions, as well as next steps, as soon as possible.